shipping policy
shipping & delivery
we do everything we can to get your package to you as fast as possible. once your order is placed, it will be processed and prepared for shipping within 12 hours.
delivery time germany: 1 – 2 business days
delivery time austria & switzerland: 2 – 3 business days
order confirmation & tracking: right after your purchase, you’ll receive an order confirmation via email. as soon as your package leaves our warehouse, we’ll send you a second email with your personal tracking id. this way, you can follow your package every step of the way.
returns (30 days)
doesn’t fit? no problem. you have a full 30-day return policy with us.
when does the period start? the 30-day window only begins the moment your package is successfully delivered to your doorstep.
condition of goods: please ensure that items are returned unwashed and in their original condition with all tags attached.
how to start your return to register a return, please follow these simple steps:
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use our contact form on the website.
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enter your order number in the message field (e.g., #1234).
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briefly mention which item from your delivery you wish to return.
our support team will send you all further return details shortly.